FAQs

Frequently Asked Questions (FAQ)

1. Can I Change My Billing or Shipping Information?

Once an order is placed, you cannot change the billing or shipping address. However, if your order is still in the processing stage and has not been shipped, you can request a change by contacting our Customer Service Department at contact@riververa.com as soon as possible. If the package has already been shipped, the shipping address cannot be changed.

2. What Forms of Payment Do You Accept?

We accept various payment methods, including:

• PayPal
• Credit Cards (Visa, MasterCard, American Express)
• Other secure payment options available at checkout

3. Do You Provide an Invoice?

Yes, once your order has been placed and payment has been cleared, we will send an invoice to your registered email address.

4. How Can I Find Out About Shipping Charges?

Please visit our Shipping Policy page for detailed information on shipping rates, delivery times, and policies.

5. Can I Send a Gift to a Different Address?

Yes! If you’d like to send a gift to a different address, simply enter the recipient's address in the shipping information section during checkout.

6. How Can I Track My Shipment?

Once your order has been shipped, you will receive a confirmation email within 24-48 hours containing a tracking number. You can use this number to track your order on our Order Tracking page.

7. How Do I Know If My Order Has Been Shipped?

You will receive an email confirmation with a tracking number once your order has been dispatched. If you do not receive an email, please check your spam/junk folder or contact us.

8. Where Is My Confirmation Email?

If you have not received a confirmation email, please check your spam/junk folder. If you still cannot find it, contact our Support Team at contact@riververa.com, and we will assist you. Most inquiries are answered within one business day.