Warranty & Security

Product Warranty

At RiverVera, we stand behind the quality of our products. All products come with a 30-Day Warranty covering manufacturing defects and workmanship issues.

1. Warranty Coverage

Our warranty covers defects in materials and workmanship under normal use. If your product is faulty, you may be eligible for a replacement, repair, or refund.

2. Warranty Period

• All products: 30-Day Warranty from the purchase date.

3. Replacement, Repair & Refund Policy

If the consumer is entitled to a replacement product, we will provide a product that is identical or of similar value. If this is not available, we may offer a refund or repair the product within a reasonable time.

Warranty coverage applies to replacement products in the same way as the original item.

4. Warranty Exclusions

• Damage caused by misuse, neglect, accidents, or unauthorized modifications.
• Normal wear and tear, cosmetic damages (scratches, dents, etc.).
• Loss or theft of the product.

5. How to Claim Warranty

1. Contact our Customer Support at contact@riververa.com during business hours (Monday to Friday, 9:00 AM - 5:00 PM, excluding holidays, Mountain Standard Time - MST or Mountain Daylight Time - MDT during daylight savings) with your order number and a description of the issue.
2. Provide images/videos of the defective product for assessment.
3. If approved, we will offer a replacement, repair, or refund at no extra cost.

Security & Privacy Protection

1. Secure Shopping Experience

We use the latest SSL (Secure Socket Layer) encryption and secure payment gateways to protect your personal and financial information.

2. Payment Security

• Credit/Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Other secure payment methods available at checkout

3. Fraud Prevention

For high-value orders, additional verification may be required. If necessary, our support team may contact you for further details.

Need Assistance?

We are committed to providing excellent customer service during business hours (Monday to Friday, 9:00 AM - 5:00 PM, excluding holidays, MST/MDT).

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Business Hours

Our customer service team is available Monday through Friday from 9:00 AM to 5:00 PM (Mountain Time - MST/MDT), excluding holidays. If you contact us outside of these hours, we will respond as soon as possible during the next business day. Please note that our support team operates in Sheridan, Wyoming, which follows Mountain Standard Time (MST) or Mountain Daylight Time (MDT) during daylight savings time.

Holiday Hours

Our customer service team will be unavailable on holidays. Please expect a delay in responses if you contact us during a holiday period. We recommend checking our holiday schedule to plan accordingly.

Return and Exchange Policy

If you need to return or exchange a product, please refer to our full Refund & Return Policy for further information on the process, including eligibility and conditions.